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Do you have a question about selling your mobile? Want to sell mobiles in a large quantity? Look no further, below is a list of frequently asked questions. Please spend some time reading these - as you will find many of your questions answered.
If your question is not answered then please feel free to email us on enquiries@sellular-phones.com; alternatively use our contact form.
Questions
01. What happens to my phone when you receive it?
02. My phone is not on your list, what should I do?
03. Can I sell my handset even though it's been barred by my network?
04. This seems too good to be true, can I trust you?
05. I have more than 12 phones. How should I go about selling these?
06. What do I need to send to sellular-phones.com?
07. How do I get my phone(s) to you?
08. My phones are worth a lot of money. How can I ensure they get to you?
09. How long do the phones take to reach sellular-phones.com?
10. Do I need to send my chargers and accessories in?
11. What is the sellular-phones.com price promise?
12. I have been waiting longer than seven days for payment, what should I do?
13. What is an IMEI number, and where do I find it?
14. Why do I need to fill in all my personal data and who uses it?
Answers
What happens to my phone when you receive it?
Each phone is tested at our warehouse upon arrival to ensure the information provided by you is accurate. We immediately post your cheque once the phone has been inspected.
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My phone is not on your list, what should I do?
The Sellular-phones.com database contains over a 1000 handsets and is continually updated. In the event that you cannot find your phone, you can e-mail us on info@sellular-phones.com giving the make and model. We will then give you a special one off price within 24 hours allowing you to continue with the normal process.
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Can I sell my handset even though it's been barred by my network?
Sellular-phones.com will not buy any handsets that has been barred by a network or stolen.
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This seems too good to be true, can I trust you?
Absolutely, 100%! There's been a lot of discussion about the merits and trustworthiness of mobile phone recycling websites. We can guarantee that sellular-phones.com is a well established UK VAT registered business that has been trading for over five years within the telecom and mobile phone markets.
For further information, take a look at the "About Us" section on sellular-phones.com to learn more about us.
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I have more than 12 phones. How should I go about selling these?
The quickest way to process a large order would be to email us on info@sellular-phones.com. We will then contact you within 24 hours.
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All you need to post to us is the handset and battery for each handset. SIM cards and memory cards are not required.
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How do I get my phone(s) to you?
Please post your phone(s) to us in a jiffy envelope using our freepost address;
Freepost Address Freepost RSJZ-SBYR-XLRS
Sellular
PO Box 1269
Preston
PR2 0PJ
We can assure you that any further information e.g. post code is not required for your parcel to be delivered to us.
Please remember to write your order reference number on the reverse side of the envelope and include a copy of your order with the phone(s).
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My phones are worth a lot of money. How can I ensure they get to you?
If your parcel is of high value or contains a large number of mobiles we recommend that you use an insured delivery postal service at your own cost.
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The FREEPOST service is posted second class. Typically phones take 5-10 working days to reach our warehouse.
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Do I need to send my chargers and accessories in?
We do not require chargers, boxes or any other accessories.
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Sellular-phones.com guarantees your payment will be sent to you within 24 hours of your order being received in to our warehouse.
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I have been waiting longer than seven days for payment, what should I do?
It can take up to 5 working days for the FREEPOST parcel to reach us (with an average of three days). Once received sellular-phones.com will have your phone(s) tested, processed and your cheque posted to you within 72 hours.
If you feel the process is taking to long, please email us with your order number on info@sellular-phones.com and we will endeavor to answer your query within 24 hours.
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What is an IMEI number, and where do I find it?
The IMEI number is a unique reference code built into every mobile phone produced worldwide. It is used to help manufacturers, networks i.e. T-Mobile, Orange, Vodafone and O2 and recycling companies track the usage and location of the phones.
To get your IMEI number, you have two options:
1. Look in the back of the phone, usually under the battery. You will find a sticker showing the IMEI number and the make and model of the phone.
2. Enter *#06# into your keypad and the phone should report your IMEI number.
It is imperative that you enter all your IMEI numbers accurately.
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Why do I need to fill in all my personal data and who uses it?
All the information you enter is used to control your order and issue your cheque, consequently, it is imperative the data you give to sellular-phones.com is accurate and truthful.
Your data is stored on a dedicated secure server that only sellular-phones.com has access to.
Use our contact form for questions concerning an order you've already made.
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